What is the estimated delivery time?
Delivery times are influenced by product availability, your geographic location – your shipping destination and the courier partner’s time-to-deliver in your location.
Please note, some courier partners do not work on Sundays and public holidays, and this may affect the delivery dates.
In general, our standard delivery timelines are:
Metro Cities: 3 to 5 working days
Non-Metro Cities: 6 to 7 working days
How much does delivery cost?
Delivery charge varies with the product you are purchasing.
Charging a nominal delivery charge helps to offset logistics costs.
Please check your order summary to understand the delivery charges for the products.
What happens if I am out when delivery is attempted?
Your order will be delivered to the delivery address you have provided to us. If you weren’t available when the courier partner knocked at your door, two additional delivery attempts will follow on successive days.
When will the deliveries take place?
In general, our courier partner will try to deliver between 9:00hrs and 18:00hrs. It can be challenging to stay at home for all these hours, especially on working days. If you cannot be there at a certain hour, try to ensure that someone else can be at the delivery address to accept the parcel on your behalf.
How will I be notified about my order?
If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An email or SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the item(s) you ordered are despatched to you along with the tracking number(s) for your shipment(s). We’ll send another communication when your package is on its way to be delivered to your specified address.
How will the packaging look like in case of a door delivery?
We ensure highest standards of packaging norms and deliver all our products in highly standardised Carton Boxes which will enable there are no damages while handling your items.
What to do if my package shows as delivered but I can’t find it?
If your tracking information shows that your package was delivered, but you can’t find it:
See if someone else accepted the delivery.
Wait for a few minutes and check at your doorstep/office reception for the arrival of our delivery associates.
Wait until the end of the day – packages may show as delivered while still in transit.
If you are still unable to locate your item, contact our Customer Service via email email@example.com or call us on our customer care number 7378704704. Please note, we will only be able to support you if contacted within 7 days of your package marked as Delivered.
What is the Cancellation Policy?
An order, once placed and confirmed, cannot be cancelled.
What is the Returns Policy?
You will be entitled to a 100% replacement in case you have received goods which are damaged. If your goods contain multiple items, partial replacement is permissible for the damaged goods.
Returns must be initiated within 24 hours of receiving your order by either calling us or sending us an email.
The product must be in an unused state and accompanied by a copy of the original receipt or invoice.
The request for replacement will be raised only after inspection of the damaged products. Upon successful verification, a request for replacement will be raised and you should expect to receive it as per the delivery timelines mentioned when you placed the order.
We will be unable to process returns in the following cases:
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Product is damaged due to misuse/mishandling
- Product is used or altered by customer
If request is initiated after 24 hours from date of delivery